Business Analyst - Dublin

Xtremepush is a global leader in customer engagement, providing a cutting-edge platform that empowers brands to understand, engage, and influence their customers across multiple channels. Specialising in the Sports Betting & Gaming (SBG) industry, Xtremepush enables businesses to drive growth and enhance customer experiences through data-driven insights, personalisation, and omni-channel marketing. Our innovative Customer Data Platform and engagement tools help organisations create highly targeted campaigns, optimise conversions, and maximise revenue. Xtremepush is the only platform that combines real-time CDP, Omnichannel Activation, AI Optimisation, Gamification Engine, and Advanced Intelligence in a single platform.

We are seeking an experienced Business Analyst to translate business requirements into clear specifications that our technical delivery teams can build against. Working across a number of clients, you will own the documentation and quality assurance that take each decisioning use case from requirements through to go-live. This role requires the successful candidate to have strong analytical and problem solving skills, excellent written communication and the ability to work closely with clients, business users and technical stakeholders.

• Capture, document and structure business requirements, including eligibility, suppression, prioritisation, decisioning and target-outcome logic, and translate them into clear specifications for the technical delivery teams.

• Define acceptance criteria for each use case and support sign-off against agreed delivery outcomes.

• Facilitate workshops and stakeholder discussions to clarify requirements and resolve ambiguity.

• Maintain a central record of requirements, decisions, in-progress work, delivered functionality and agreed changes.

• Conduct quality assurance reviews to ensure accuracy, consistency and completeness of documentation and delivered outputs.

• Own operating procedures and user documentation required for business teams to operate solutions after going live.

• Identify risks, dependencies, gaps and assumptions, escalating them appropriately to the Senior Programme Manager.

• Use AI tooling to improve documentation efficiency, while retaining accountability for quality and accuracy.

• 5+ years’ experience as a Business Analyst, ideally within financial services, technology or another regulated environment.

• A relevant qualification in business analysis, information systems, business or a related discipline, or equivalent experience.

• Proven ability to produce clear, structured business requirements, functional specifications, user stories, process documentation and acceptance criteria.

• Hands-on experience with Jira and Confluence, or similar tools, for managing requirements and documentation.

• Understanding of GDPR, consent and data protection requirements in a regulated environment.

• Strong written and verbal communication skills, with experience working directly with senior business stakeholders and technical delivery teams and explaining complex requirements to both.

• Strong analytical skills and attention to detail, with a methodical approach to version and change control.

• Familiarity with CRM, marketing technology, CDP or next-best-action decisioning platforms is desirable.

• Experience using AI tools to support analysis and documentation is desirable.